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FAQ
Most frequent questions and answers
We offer onsite installation service if required. Typically, the system is fully configured and ready to plug & play when it reaches you. However, if you prefer to have our engineers install it for you and provide training onsite, please talk to us about it. Our standard charge for the service is £150.
If you buy full epos System from us,Then system will delivered to you fully programmed and ready to use or You have Already your own epos System. The set-up process is simple as well. You need to attach the correct cables which will be clearly marked for you. Once all connected, you need to connect to the internet (Ethernet Cable Provided) and give us the connection. However, we will go through the process on the phone with you, so you will get tips and hands-on support while we do this. Once we get the connection, we will show you on the screen and go through the entire process. We can provide training as many times as you like.
We provide Full Support, Which is already Mentioned in Software Price packages . Monthly subscription Covers Full support & Software Licensing.It is highly recommended to subscribe for support so that we can keep your EPOS software up to date, inform you about our new release, update the security plug-ins in order to protect your business from for any unforeseen event. Support also covers for unlimited training and Technical support 7 days a week*.
Not necessarily, our software is not Internet-based, so you do not require internet to run the solution. However, It is recommended to have Internet available at the premise for us to provide online support and updates as required. You do not have to be connected all times to the internet. However, If you have additional devices such as Tablet, Kitchen printer etc, you need internal networking for all devices to communicate with the main system. For kitchen printers, you will require having Ethernet connection (CAT5/CAT6 cable running from the router to the printer) for the printer to connect to your system.
We surely offer discounts on multiple Software or systems ordered at the same time.Please discuss your needs and we assure you the best solution at the most competitive price.
